All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
We want you to love your Athlete Everyday products as much as we do. If there is any reason you are not satisfied, you have 30 days to return it with a money-back guarantee.
For orders made on our website:
1. Returns are accepted within the first 30 days from the date of purchase.
2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
3. Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.
4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.
Please note all returns must include a Return Authorization Form. We must receive the items within 30 days of purchase. Please reach out to our costumer service team via email at firstname.lastname@example.org